A woman says she was "absolutely humiliated" when a Jetstar flight attendant demanded a "pregnancy" medical certificate to fly despite her not expecting a baby.
Kelsey Hughes, 21, of Rangiora, was queuing to board her flight to Christchurch after a weekend in Wellington for the World of WearableArt show.
The flight attendant scanned her ticket and she moved on towards the plane. "Then he stopped and came over to me, holding up the whole queue, and said: ‘Excuse me, ma'am, do you have a medical certificate to fly?'
"I said: ‘A medical certificate? No, why?', and he said: ‘You need a medical certificate to fly with your pregnancy'."
Mortified, Miss Hughes explained that she was not expecting. "He said: ‘Oh. Really? Oops. Sorry!', then just turned around and walked away. He just brushed it off as though it was a simple mistake that anyone could make."
Miss Hughes, who was travelling alone, said she was "absolutely humiliated at the gate in front of god knows how many people".
Another passenger had apologised on behalf of the flight attendant for being "so inappropriate".
She said the attendant avoided her for the rest of the flight. "He couldn't even make eye contact with me. I was not impressed."
Here's Miss Hughes; she surely doesn't look pregnant to us!
This is yet another in the ever-growing list of Jetstar PR fails. How much longer can they continue to operate before every potential customer has been ostracised by this never-ending sequence of gaffes. Maybe they need to head-hunt Trevor Mallard as their PR guru when David Shearer reshuffles him into a new career; a marriage made in heaven, for sure!