We've never flown with them, but the name has become synonymous with poor service, missed flights and dreadful PR. But their latest cock-up takes the cake; Stuff reports:
Four Jetstar flights between Wellington and Auckland were delayed because the airline forgot about daylight savings.
The 8.15am flight out of the capital on Sunday was about an hour late while crew waited for the plane to arrive from Cairns.
Clocks went forward early on Sunday morning, but that wasn't factored into schedules. As a knock-on effect, three later flights on the route were delayed.
One disgruntled Wellington passenger, who did not want to be named, said: "We only found out when we got on the plane. They said, ‘The flight's been delayed because of daylight saving' - as if daylight saving was the problem."
It is understood schedules are configured by computer - but a further manual check was not made.
Jetstar provided a written statement from Australia.
"Our ground staff and cabin crew made sure passengers were aware of the delay and apologised for any inconvenience caused . . . The flight departed Cairns on time and was flying over the Tasman Sea when New Zealand's time-zone switched to daylight saving which meant the aircraft was late arriving into Auckland."
It added: "Once Australia changes to daylight saving this week, any anomalies for trans-Tasman services will be eliminated."
They're kidding, right? No, Dear Readers; they ain't! Jetstar forgot to factor daylight saving into their trans-Tasman services, and as usual, customers were the ones to suffer.
So the likelihood of us flying Jetstar any time soon has been further reduced, although quite how much further you can reduce zilch is open to debate.
Jetstar's image is in tatters; you simply couldn't make stuff like this up, it's so incomprehensible.